Terms & Policies

By attending sessions I agree that Om Sweet Om Pilates  (herein referred to as “The Studio”), its owners, its affiliates, and/or its landlord, is in no way responsible for the safekeeping of my personal belongings while I attend sessions at The Studio. I understand that movement sessions at The Studio may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury. I have attained permission from my physician to exercise and/or receive assisted stretch therapy, if I am currently under doctor’s care. And I further agree to inform the staff of The Studio of any changes in my health.

The Studio provides hands-on instruction that includes an appropriate and professional level of touch to aid in proprioceptive feedback. The Studio also offers therapeutic assisted stretch therapy which also involves appropriate and professional touch therapy. The staff of The Studio works together in a team model. Therefore, the staff may discuss your progress so that the most efficient path to achieve your goals may be attained.

The Studio asks that all clients wear grip socks during all equipment-based sessions, we recommend Toe Sox. The Studio also asks that each client clean the equipment used and pick up props after each session.

The Studio asks that clients who are feeling ill or “under the weather” refrain from coming to the studio and passing along colds, etc. to either the staff or other clients. Please take this time to rest and rejuvenate.

The Studio asks that clients refrain from wearing perfume and scents into The Studio as many clients are sensitive.

The Studio does not allow pets of any kind into the studio as many clients are allergic. Animals that assist those with disabilities are allowed to wait outside the front door.

The Studio reserves the right to refuse service to any person. The Studio reserves the right to refer the client for other services prior to resuming or beginning lessons/services at The Studio. Instructor/Therapist choice is guaranteed for private sessions/assisted stretch therapy only. The Studio reserves the right to change its schedule, instructor availability and pricing without notice.

All pre-paid sessions have specific expiration dates found on your receipt (or by checking your account online) at which time all unused sessions shall be deemed expired. No exceptions. Most packages have a 3-month expiration date. Intro packages have a 30-day expiration. Please only purchase what you will be able to use. Fees for all pre-paid sessions are transferable once to another program/service (prior to the expiration date) at The Studio but are not refundable.

All Private Lessons  Group Sessions are reserved by appointment only. Sessions missed will be considered taken & charged unless notification is received 24 hours in advance by phoning/texting the studio at 626-253-4215, by phoning/texting your instructor directly or by utilizing our online scheduling service.   A strict 24-hour cancellation policy applies to all sessions and group class reservations at The Studio. This includes all unforeseen issues including accidental oversleeping, medical emergencies, traffic, work conflicts, and otherwise.  All HOLIDAY sessions have a minimum of 48 hour notice of cancellation or the full session rate will apply. We do not accept cancellations via email.

To gain the most from your experience at the Studio, we suggest that clients set up recurring reservations (e.g., weekly, bi-weekly, monthly) for Private Lessons, Assisted Stretch Sessions, and Group Equipment Lessons (your instructor can do this for you easily). This helps you commit to your program, helps to keep you on track with your goals, and ensures that you have a space in group or time set aside for your appointment. This also helps your instructor/therapist plan for your session or group lesson. We appreciate receiving as much advanced notice of cancellation as possible (e.g., vacation schedule, family visiting) so that we may offer your regular time to another client during your absence. If a client continually late cancels or no-shows for a recurring appointment or group lesson reservation, we reserve the right to cancel future reservations.

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, book classes, purchase memberships, or use services related to aerial silks, lyra, pole dance, or other fitness offerings.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, and billing details provided during registration or purchase.

• Class & Membership Information: Class attendance, booking history, and membership plan details.

• Technical Data: Device information, IP address, browser type, and cookies used to improve site functionality and experience.

2. How We Use Your Information

Your information may be used to:

• Process class enrollments, memberships, workshops, and payments.

• Provide customer service, schedule updates, reminders, and general communication.

• Send promotional updates and announcements only if you have opted in.

• Improve website performance, class scheduling systems, and user experience.

No information will be shared or sold to third parties for marketing purposes.

3. Mobile Information & Text Messaging Compliance

When you opt in to receive text messages, we use your mobile number exclusively to send reminders, class notifications, schedule updates, and service-related communications.

Required Compliance Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Data Handling

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services who deliver the messages on our behalf.

4. How We Handle Your Information

Your personal information may be accessed only by authorized staff or subcontractors who require the information to support essential operations such as customer service, scheduling, or payment processing.

We do not distribute personal data for unrelated uses.

Required Disclaimer

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Cookies & Tracking Tools

We may use cookies, analytics tools, and similar technologies to:

• Improve site functionality

• Analyze usage patterns

• Enhance user experience

You may disable cookies in your browser settings; some features may not work as intended.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, or misuse.

7. Your Privacy Rights

You may request to:

• Access your personal information

• Update or correct incomplete or inaccurate data

• Opt out of non-essential communications

• Request deletion of certain information (subject to legal obligations)

You may submit requests using the contact information below.

8. Data Retention

We retain personal information only as long as necessary to fulfill legal, operational, or business requirements.

9. Updates to This Policy

We may update this Privacy Policy as needed. Any update will be posted on this page with a revised effective date.