Studio Rates & Policies

By attending sessions I agree that Om Sweet Om Pilates  (herein referred to as “The Studio”), its owners, its affiliates, and/or its landlord, is in no way responsible for the safekeeping of my personal belongings while I attend sessions at The Studio. I understand that movement sessions at The Studio may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury. I have attained permission from my physician to exercise and/or receive assisted stretch therapy, if I am currently under doctor’s care. And I further agree to inform the staff of The Studio of any changes in my health.

The Studio provides hands-on instruction that includes an appropriate and professional level of touch to aid in proprioceptive feedback. The Studio also offers therapeutic assisted stretch therapy which also involves appropriate and professional touch therapy. The staff of The Studio works together in a team model. Therefore, the staff may discuss your progress so that the most efficient path to achieve your goals may be attained.

The Studio asks that all clients wear grip socks during all equipment-based sessions, we recommend Toe Sox. The Studio also asks that each client clean the equipment used and pick up props after each session.

The Studio asks that clients who are feeling ill or “under the weather” refrain from coming to the studio and passing along colds, etc. to either the staff or other clients. Please take this time to rest and rejuvenate.

The Studio asks that clients refrain from wearing perfume and scents into The Studio as many clients are sensitive.

The Studio does not allow pets of any kind into the studio as many clients are allergic. Animals that assist those with disabilities are allowed to wait outside the front door.

The Studio reserves the right to refuse service to any person. The Studio reserves the right to refer the client for other services prior to resuming or beginning lessons/services at The Studio. Instructor/Therapist choice is guaranteed for private sessions/assisted stretch therapy only. The Studio reserves the right to change its schedule, instructor availability and pricing without notice.

REFUND POLICY: All pre-paid sessions have specific expiration dates found on your receipt (or by checking your account online) at which time all unused sessions shall be deemed expired. No exceptions. Most packages have a 3-month expiration date. Intro packages have a 30-day expiration. Please only purchase what you will be able to use. Fees for all pre-paid sessions are transferable once to another program/service (prior to the expiration date) at The Studio but are not refundable.

CANCELLATION POLICY: All Private Lessons  Group Sessions are reserved by appointment only. Sessions missed will be considered taken & charged unless notification is received 24 hours in advance by phoning/texting the studio at 626-253-4215, by phoning/texting your instructor directly or by utilizing our online scheduling service.   A strict 24-hour cancellation policy applies to all sessions and group class reservations at The Studio. This includes all unforeseen issues including accidental oversleeping, medical emergencies, traffic, work conflicts, and otherwise.  All HOLIDAY sessions have a minimum of 48 hour notice of cancellation or the full session rate will apply. We do not accept cancellations via email.

RECURRING RESERVATIONS POLICY: To gain the most from your experience at the Studio, we suggest that clients set up recurring reservations (e.g., weekly, bi-weekly, monthly) for Private Lessons, Assisted Stretch Sessions, and Group Equipment Lessons (your instructor can do this for you easily). This helps you commit to your program, helps to keep you on track with your goals, and ensures that you have a space in group or time set aside for your appointment. This also helps your instructor/therapist plan for your session or group lesson. We appreciate receiving as much advanced notice of cancellation as possible (e.g., vacation schedule, family visiting) so that we may offer your regular time to another client during your absence. If a client continually late cancels or no-shows for a recurring appointment or group lesson reservation, we reserve the right to cancel future reservations.

Thank you for respecting our policies!

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people.

I agree that Om Sweet Om Pilates and GYROTONIC® (herein referred to as “The Studio”), its owners, its affiliates, and/or its landlord, is in no way responsible for my health while I attend sessions at The Studio.

By attending sessions at the studio, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to or infected by COVID-19 by attending Pilates, Gyrotonic, and yoga sessions at The Studio and that such exposure or infection may result in personal injury, illness, permanent disability, and death. I understand that the risk of becoming exposed to or infected by COVID-19 at The Studio may result from the actions, omissions, or negligence of myself and others, including, but not limited to, The Studio employees, independent contractors, instructors and any other clients of The Studio. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to my myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with my attendance at The Studio or participation in The Studio session offerings. On my behalf, I hereby release, covenant not to sue, discharge, and hold harmless The Studio,  its employees, independent contractors, instructors, and representatives, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. I understand and agree that this release includes any Claims based on the actions, omissions, or negligence of the Studio, its employees, independent contractors, instructors, and representatives, whether a COVID-19 infection occurs before, during, or after participation in any The Studio program.

Booking a session at The Studio is your acceptance of our policies. We thank you for respecting them!